Challenge: one treatment can depend on several resources
Coordinate therapist, room and treatment requirements
Match availability to the therapist, room, equipment, duration and preparation needed for the service.
Built for this industry
A spa booking can involve several resources and a longer client journey than a standard appointment. Good software should make that complexity easier for the team while keeping the experience simple for the guest.
Give guests a calm, considered experience while your team keeps the detail under control. All-in-one software connects treatment bookings, resources, client history and checkout. Growth-focused spa owners can review capacity and returning visits to find opportunities to grow revenue. Multi-location reporting helps managers compare performance without losing sight of each spa’s working day.
Challenge: one treatment can depend on several resources
Match availability to the therapist, room, equipment, duration and preparation needed for the service.
Challenge: high-value treatment time is costly to lose
Deposits, card capture, reminders and clear cancellation workflows can support the spa’s booking policy and reduce avoidable diary loss.
Challenge: packages and courses span multiple visits
Track relevant packages, courses, vouchers and appointments together so staff can see what the guest has purchased and used.
Challenge: gift vouchers are an important revenue stream
Online vouchers allow purchases 24/7 and keep redemption connected to the same system.
Challenge: premium service relies on remembering detail
Keep consultations, preferences, purchases and visit history with the guest record to support a more consistent experience.
Challenge: capacity has to be managed carefully
Connected diary and reporting tools help managers understand utilisation, demand and where usable spa capacity exists.
Features built around therapists, rooms and guest flow
Bookings
Manage massages, facials, body treatments, wellness services, spa days, couples treatments and repeat plans while controlling availability and booking rules.
Resources
Coordinate staff schedules, room availability and treatment duration to reduce clashes and make better use of capacity.
Client experience
Store visit history, notes, preferences, product purchases and communication records so therapists can deliver a more personalised experience.
Recurring revenue
Support prepaid treatment plans, memberships, spa packages and gift vouchers alongside client records, POS and reporting.
Checkout Connected salon POS software keeps salon payment processing close to the guest’s bill.
Take deposits, process treatments, sell retail, manage packages and vouchers, and keep payment information connected to the wider business.
Products
Track skincare, treatment oils, towels, consumables, professional stock and retail products to support ordering and reduce shortages.
Marketing and client retention
Use reminders, rebooking prompts, birthday messages and targeted SMS or email campaigns to keep clients engaged throughout the year.
Reporting for spa owners and managers
Use reporting to identify busy times, popular treatments, package performance and opportunities to improve staffing, promotions, stock and client retention.
Review appointment volumes, popular treatments and peak times.
Compare appointments, revenue, retail and productivity.
Understand uptake, usage and recurring commercial activity.
Track repeat visits, rebooking and longer-term engagement.
At a glance
Room and equipment scheduling prevents resources being double-booked while online booking can use live availability. Packages, memberships and spa gift cards support repeat visits, and connected reporting helps managers understand treatment demand and therapist performance.
AI salon receptionist
Give guests a way to book by phone when reception is busy or closed. With 24-hour call handling configured, appointment requests can be handled while your team focuses on guests and treatments.
Connected to your live Salon Manager diary and salon CRM, the AI receptionist can help callers book, check, move or cancel appointments. It uses the availability in your salon software system, keeping phone requests connected with the team’s working day.
Integrated payments for your spa
Bring treatments, retail and voucher redemptions into the final Salon Manager bill. SalonPay sends the amount due to the terminal, reducing repeated entry at reception. Review the payment alongside the sale when checking daily takings.
How it works
Coordinate therapists, rooms and longer treatment journeys before connecting packages, stock, payments and reporting.
Add treatment duration, preparation, therapists, rooms, equipment and availability.
Set booking rules, consultations, packages, memberships, reminders and client history.
Bring checkout, gift vouchers, retail stock, team activity and reporting together.
Frequently asked questions
Spa management software coordinates treatments, therapists, rooms, packages and client records.
Salon Manager connects resource-aware booking with consultation, checkout, stock and reporting. This helps use treatment spaces effectively while protecting a calm client journey.
Day spas, hotel spas and wellness businesses.
SalonPay connects the final Salon Manager bill with the card terminal. Visa and Mastercard rates start from 0.3%, subject to an individual quote. Your proposal confirms applicable card rates, terminal costs, other charges and contract terms. Payment pricing is separate from the software subscription.
Yes, with 24-hour call handling configured. The AI receptionist uses the live Salon Manager diary to help callers book, check, move or cancel appointments. When the incoming number matches a salon CRM record, it can recognise the returning caller and greet them by name. Booking depends on your configured coverage and available appointment times.